Real People. Real Answers.

Every customer is supported by a real member of our team - not an automated chatbot. We take the time to understand your project and your questions, and work with our technical team when needed to review the details and make sure you have the information and guidance you need to choose the right solution with confidence.

Customization

Please email us at [email protected] and inquire about your customization request. Our customer care team can advise if the customization is possible, and any costs associated with the customization (if applicable). Once confirmed, you can place the order and send us an email with the order ID to confirm the final customization request. Things that we can usually customize include finish of the fixture, hanging lengths, size/number of lights, light color, dimmable options and more. For bulk orders, we can also accommodate more complex customizations, such as the design itself.

Size Guide

Please refer to our Chandelier Size Guide to ensure the chandelier will be a suitable fit for your room.

Bulk Purchase Discounts

We offer attractive volume discounts for bulk orders, with the discount rate varying based on the order volume. We are the designer and manufacturer, we supply our lighting products to individual consumers, as well as interior designers, real-estate project managers, and lighting distributors. In addition, we provide OEM & Private Label services, including custom labeling, branded packaging, and product customization (subject to MOQ). This allows you to tailor our products to your brand requirements, ensuring a seamless fit with your existing product range.

Rigorous Quality Control

To ensure lasting beauty, each fixture undergoes rigorous anti-rust testing in humid, salt-spray conditions - far beyond the standard for everyday indoor use. This guarantees that your light will keep its elegance and strength, even in demanding environments.

Endurance Testing: Critical hardware is tested for up to 250,000 cycles, ensuring long-term resilience and durability.

Anti-Rust Durability: Hardware for outdoor lights is subjected to an 500-hour wet condition test, proving its unmatched resistance to rust and corrosion.

Shipping

The item is currently in stock and ready to ship.

You can expect your package to arrive in 2-4 weeks depending on the shipping method, product(s), and your location. If you buy multiple fixtures we may ship in multiple boxes.

Express Shipping: 5-10 business days (FedEx, UPS, DHL)

Standard Free Shipping: 2-4 weeks (USPS, Canada Post, Royal Mail, Australia Post, Other Local Courier)

We offer free worldwide shipping and complimentary customs duty coverage for orders shipped to the US, Canada, Europe, and Australia, so in most cases, you won’t need to pay anything extra. If you’re in a different region, please feel free to reach out to us at [email protected].

For more information view our full Shipping Policy here.

Installation

We provide the installation instructions in the tracking information email for each chandelier. For a general overview of the installation process, please refer to our informative article How to Hang a Chandelier Ultimate Guide 101 or How to Install Crystal Chandeliers. To ensure your safety, we always recommend hiring an electrician to install your lighting.

Maintenance

Metal: Avoid placing lamps in environments with high humidity or temperature, such as air-conditioned or heated rooms, to prevent rust and extend their lifespan.

Stone: For materials like marble or onyx, clean any stains promptly to prevent them from penetrating the stone and leaving permanent marks.

Crystal/Glass: Use a feather duster or a soft, damp cloth to gently wipe down the surface, preserving the clarity of the crystal or glass.

Fabric: Use a feather duster or similar tool to remove dust. Avoid washing with water to prevent damage.

Returns

Your satisfaction is our top priority, which is why we proudly offer a 60-day money-back guarantee.

Exchanges

If for any reason you would like to exchange your product, please contact us first and we will guide you through the steps.

For more information on view our full Refund & Exchange Policy here.

If you need any assistance, please reach out to us at [email protected] and we are more than happy to assist you!