How Do I Customize My Order?
Please email us at [email protected] and inquire about your customization request. Our customer care team can advise if the customization is possible, and any costs associated with the customization (if applicable). Once confirmed, you can place the order and send us an email with the order ID to confirm the final customization request. Things that we can usually customize include finish of the fixture, hanging lengths, size/number of lights, light color, dimmable options and more. For bulk orders, we can also accommodate more complex customizations, such as the design itself.
Do You Offer Discounts for Bulk Purchases?
Absolutely, we offer attractive discounts for bulk purchases, with the discount rate varying based on the order volume. We are the designer and manufacturer, we serve our lights to individual consumers, as well as interior designers, real-estate project managers, and lighting distributors. In addition, we provide comprehensive private labeling services. This allows you to tailor our products to your brand requirements, ensuring a seamless fit with your existing product range.
Shipping:
The item is currently in stock and ready to ship.
You can expect your package to arrive in 2-3 weeks depending on the shipping method, product(s), and your location. If you buy multiple fixtures we may ship in multiple boxes.
Express Shipping: 5-10 Business Days (FedEx, UPS, DHL)
Standard Shipping: 10-20 Business Days (USPS, Canada Post, Royal Mail, Australia Post, Other Local Courier)
For more information view our full Shipping Policy here.
Installation:
Please refer to our Chandelier Size Guide to ensure the chandelier will be a suitable fit for your room.
Most of our Chandeliers are straightforward to set up and come with an installation guide manual in every package. For a general overview of the installation process, please refer to our informative article How to Hang a Chandelier Ultimate Guide 101 or How to Install Crystal Chandeliers. To ensure your safety, we always recommend hiring an electrician to install your lighting.
Returns:
Your satisfaction is our number one priority, which is why we are proud to offer a 60-day money-back guarantee.
Exchanges:
If for any reason you would like to exchange your product, please contact us first and we will guide you through the steps.
For more information on view our full Refund & Exchange Policy here.
If you need any assistance, please reach out to us at [email protected] and we are more than happy to assist you!
U***g
The customer service attitude is very good, the quality is very good, the lighting is gentle, and it looks very nice
U***g
Arrived safely, completely packaged with foam, I like the design, simple installation, no defects, I really like it
U***I
The lamp works well after several months of use, a testament to its solid construction. Recommend!
U***g
The light looks quite unique and stylish, easy to install
J***o
The customer service team was very helpful when I had questions about the product, they provided me quick and friendly responses.
W***r
Good design and great workmanship, and the after-sales service is very good and trustworthy.
V***H
it’s been a delightful addition to my home. We love it so much!
U***y
The installation is quite simple, the quality is good, fashionable and trendy, and the dimming effect is great
Z***r
The light fixture is absolutely gorgeous – it has got a really classy look and set the perfect mood.
V***g
Selected by the designer, the actual product looks better than the picture, I really like it
N***e
The quality of the lamp is very good, satisfied
R***r
It looks really nice and easy to install
J***e
This floor lamp has been installed in the office area, it looks good and even better than expected. The gradient glass lampshade is great, and the lighting is really amazing
V***v
Delivery is fast. It is a glass product, the packaging is perfectly packed and arrived safely well.
J***i
Very beautiful floor lamp! Thank you!
Customer
Definitely a chic yet practical piece that’s worth the investment.