How Do I Customize My Order?

Please email us at [email protected] and inquire about your customization request. Our customer care team can advise if the customization is possible, and any costs associated with the customization (if applicable). Once confirmed, you can place the order and send us an email with the order ID to confirm the final customization request. Things that we can usually customize include finish of the fixture, hanging lengths, size/number of lights, light color, dimmable options and more. For bulk orders, we can also accommodate more complex customizations, such as the design itself.

Do You Offer Discounts for Bulk Purchases?

Absolutely, we offer attractive discounts for bulk purchases, with the discount rate varying based on the order volume. We are the designer and manufacturer, we serve our lights to individual consumers, as well as interior designers, real-estate project managers, and lighting distributors. In addition, we provide comprehensive private labeling services. This allows you to tailor our products to your brand requirements, ensuring a seamless fit with your existing product range.

Shipping:

The item is currently in stock and ready to ship.

You can expect your package to arrive in 2-3 weeks depending on the shipping method, product(s), and your location. If you buy multiple fixtures we may ship in multiple boxes.

Express Shipping: 5-10 Business Days (FedEx, UPS, DHL)

Standard Shipping: 10-20 Business Days (USPS, Canada Post, Royal Mail, Australia Post, Other Local Courier)

For more information view our full Shipping Policy here.

Installation:

Please refer to our Chandelier Size Guide to ensure the chandelier will be a suitable fit for your room.

Most of our Chandeliers are straightforward to set up and come with an installation guide manual in every package. For a general overview of the installation process, please refer to our informative article How to Hang a Chandelier Ultimate Guide 101 or How to Install Crystal Chandeliers. To ensure your safety, we always recommend hiring an electrician to install your lighting.

Returns:

Your satisfaction is our number one priority, which is why we proudly offer a 60-day money-back guarantee. For more information on how to start a return, please refer to our full Refund Policy.

Exchanges:

If for any reason you would like to exchange your product, please contact us first and we will guide you through the steps.

For more information on view our full Refund & Exchange Policy here.

If you need any assistance, please reach out to us at [email protected] and we are more than happy to assist you!