How Do I Customize My Order?
Please email us at [email protected] and inquire about your customization request. Our customer care team can advise if the customization is possible, and any costs associated with the customization (if applicable). Once confirmed, you can place the order and send us an email with the order ID to confirm the final customization request. Things that we can usually customize include finish of the fixture, hanging lengths, size/number of lights, light color, dimmable options and more. For bulk orders, we can also accommodate more complex customizations, such as the design itself.
Do You Offer Discounts for Bulk Purchases?
Absolutely, we offer attractive discounts for bulk purchases, with the discount rate varying based on the order volume. We are the designer and manufacturer, we serve our lights to individual consumers, as well as interior designers, real-estate project managers, and lighting distributors. In addition, we provide comprehensive private labeling services. This allows you to tailor our products to your brand requirements, ensuring a seamless fit with your existing product range.
Shipping:
The item is currently in stock and ready to ship.
You can expect your package to arrive in 2-3 weeks depending on the shipping method, product(s), and your location. If you buy multiple fixtures we may ship in multiple boxes.
Express Shipping: 5-10 Business Days (FedEx, UPS, DHL)
Standard Shipping: 10-20 Business Days (USPS, Canada Post, Royal Mail, Australia Post, Other Local Courier)
For more information view our full Shipping Policy here.
Installation:
Please refer to our Chandelier Size Guide to ensure the chandelier will be a suitable fit for your room.
Most of our Chandeliers are straightforward to set up and come with an installation guide manual in every package. For a general overview of the installation process, please refer to our informative article How to Hang a Chandelier Ultimate Guide 101 or How to Install Crystal Chandeliers. To ensure your safety, we always recommend hiring an electrician to install your lighting.
Returns:
Your satisfaction is our number one priority, which is why we are proud to offer a 60-day money-back guarantee.
Exchanges:
If for any reason you would like to exchange your product, please contact us first and we will guide you through the steps.
For more information on view our full Refund & Exchange Policy here.
If you need any assistance, please reach out to us at [email protected] and we are more than happy to assist you!
J***n
We love our Pollux chandelier! Recommend!
F***
Good Quality and more beautiful than it looks in the picture
M***e
The package arrived in perfect condition. Everything was taken care of. I want to express my appreciation to the shop; I highly recommend buying this lamp.
K***r
The Pollux arrived precisely when it was expected to and it functions perfectly. I am delighted and I highly recommend lewoer shop.
C***n
The chandelier was fantastic! It arrived in one piece and was well-wrapped for protection. It was received ahead of the expected delivery date. Recommend!
M***a
I was very impressed when I first saw the chandelier; it arrived safely and in good condition, and the shop even included an extra light bulb. It got here earlier than they said it would. Now I just have to wait until it is installed.
O***a
Very good!! Wonderful. Fast delivery. My dinning room looks fantastic. Satisfied.
G***e
Quality fire!!! Thanks to Lewoer team! Came quickly!
J***r
The chandelier is well packaged, the whole came, the installation is simple, I think it is very beautiful, thank you
U***a
A++, nice product
Customer
Absolutely love the lamp! Recommend! The support contacted about the shipping and tracking before they sent it out, very good customer service!
A***l
The shop packed it carefully, and it arrived without any damage.
R***
The beauty of the Pollux lamp is hard to catch in the photo. Great product! It’s our favorite!
T***u
The Pollux chandelier is the perfect size! the shade arrived in great condition without any damage. Although the delivery time may take a while, it’s definitely worth the wait.