How Do I Customize My Order?
Please email us at [email protected] and inquire about your customization request. Our customer care team can advise if the customization is possible, and any costs associated with the customization (if applicable). Once confirmed, you can place the order and send us an email with the order ID to confirm the final customization request. Things that we can usually customize include finish of the fixture, hanging lengths, size/number of lights, light color, dimmable options and more. For bulk orders, we can also accommodate more complex customizations, such as the design itself.
Do You Offer Discounts for Bulk Purchases?
Absolutely, we offer attractive discounts for bulk purchases, with the discount rate varying based on the order volume. We are the designer and manufacturer, we serve our lights to individual consumers, as well as interior designers, real-estate project managers, and lighting distributors. In addition, we provide comprehensive private labeling services. This allows you to tailor our products to your brand requirements, ensuring a seamless fit with your existing product range.
Shipping:
The item is currently in stock and ready to ship.
You can expect your package to arrive in 2-3 weeks depending on the shipping method, product(s), and your location. If you buy multiple fixtures we may ship in multiple boxes.
Express Shipping: 5-10 Business Days (FedEx, UPS, DHL)
Standard Shipping: 10-20 Business Days (USPS, Canada Post, Royal Mail, Australia Post, Other Local Courier)
For more information view our full Shipping Policy here.
Installation:
Please refer to our Chandelier Size Guide to ensure the chandelier will be a suitable fit for your room.
Most of our Chandeliers are straightforward to set up and come with an installation guide manual in every package. For a general overview of the installation process, please refer to our informative article How to Hang a Chandelier Ultimate Guide 101 or How to Install Crystal Chandeliers. To ensure your safety, we always recommend hiring an electrician to install your lighting.
Returns:
Your satisfaction is our number one priority, which is why we are proud to offer a 60-day money-back guarantee.
Exchanges:
If for any reason you would like to exchange your product, please contact us first and we will guide you through the steps.
For more information on view our full Refund & Exchange Policy here.
If you need any assistance, please reach out to us at [email protected] and we are more than happy to assist you!
o***r
Arrived intact, very delicate and pretty chandelier. Thanks to the manufacturer put all the chandelier elements with extra stock, it’s nice
k***a
Super chandelier! The box is in good condition. Everything is packed very well. The glass is intact and undamaged. Thank you!
O***a
Gorgeous chandelier, high quality, assembled quickly. Delivery 2 weeks to Moscow
5***r
Haven’t finished the installation yet, but we can see the chandelier is well-made. The delivery is fast, by UPS. High quality glass. LED bulbs were included
Customer
Prety light,work well,goo quality,need to assemble,but easy,thanks to the shop,recommend
C***h
This chandeliers are amazing and beautiful. good packaging high quality. Easy to assemble,
a***r
Great service! Very accommodating and supportive!
S***n
This Nephele pendant lamp is beautiful, well packaged, and of good quality. Easy to assemble,
Л***а
It looks beautiful, the quality is good
N***n
The chandelier is extremely beautiful and of high quality! The packaging is good and undamaged, and the courier delivered it directly to the doorstep
M***e
Very beautiful chandelier! nice bronze color, not yellow. There was one spare glass. Satisfied with the purchase! Thanks
R***k
The way it looks after installation, my family and I love it!
Б***а
Came well packed. All whole. Delivery early. It came in two weeks. Is easy to assemble. The chandelier is chic.
К***а
The goods were delivered very quickly. Everything was carefully packed. The chandelier is of high quality. I recommend it.